Tech-support scams
Fake “your device is infected” warnings that push you to pay for help you don't need.
What it is
A scammer poses as technical support from a well-known company — Microsoft, Apple, or your internet provider — and claims your device has a virus or has been hacked. The goal is to gain remote control of your computer, charge you for fake repairs, or steal your banking details while you watch.
How it happens
It often begins with an alarming pop-up that fills the screen and shows a phone number to call, or an unsolicited call claiming to be from support. They ask you to install a remote-access app so they can “fix” the problem, show you harmless system messages as “proof” of infection, then demand payment or access to your accounts.
Warning signs
- An unsolicited call or pop-up claiming your device is infected.
- Pressure to install remote-access software so they can help.
- A request to pay by gift card, bank transfer, or cryptocurrency.
- Being told to stay on the line and not contact anyone else.
Who it targets
These scams target everyone but lean heavily on older adults and people less confident with technology, who are more likely to trust an authoritative “expert.” Remember: real companies never cold-call to warn you that your personal device has a virus.
How to protect yourself
- Remember that no real company monitors your personal device and calls you about a virus.
- Never install remote-access software at the request of an unexpected caller.
- Close alarming pop-ups by shutting the browser; never call the number they show.
- Never pay for “support” with gift cards, transfers, or cryptocurrency.
- If unsure, hang up and contact the company using a number from its official website.
If it happens to you
- Disconnect from the internet and uninstall any remote-access app they had you install.
- Change your passwords from a different, trusted device, starting with email and banking.
- Contact your bank if you paid or shared card details, and ask to reverse the charge.
- Run a security scan and report the scam to your national fraud service.